Terms of service
The agreement between us
1. Who we are, and who these terms are for
ORI11 is a trading name of Oglofus Ltd, a company registered in England and Wales under company number 14840351, whose registered office is 25 Easten Terrace, Wallsend, Tyne and Wear, NE28 0JW, United Kingdom. In these terms “we”, “us” and “ORI11” mean that company, and “you” means the business entering into this agreement.
ORI11 is sold to businesses, not to consumers. By agreeing to these terms you confirm you are entering into them for the purposes of a business, trade, craft or profession. A sole trader buying for their trade is a business for this purpose. If you are not buying for a business, do not subscribe — these terms are not written for you and the consumer protections you would be entitled to are not reflected in them.
Contractual notices go to legal@ori11.com.
2. What you are paying for
A subscription to the ORI11 service: we design and build a website for your business, host and serve it, and give you a content editor to keep it current. Your subscription price, billing currency and renewal period are shown in your quote before payment. No VAT is charged on these prices. One website language is included. Any additional-language creation fee and ongoing care are separate items in your accepted quote. Language care begins only when that language is activated; ending care does not delete the translated pages you have paid for.
Your first payment is taken when you subscribe. It starts the design and build work and your ongoing website service on that day; it is not deferred until launch.
You are subscribing to a service, not buying a website. This is the most important sentence on this page, so it is not in the small print. The design, the template and the code of your site remain ours, and you have a licence to use them for as long as your subscription is paid. If your subscription ends, the site stops being served. You are not buying a file you can take to another host, and no part of this agreement transfers ownership of the site to you.
What is yours, and stays yours:
- Your content — the words, images, logo and material you give us, or that we read from your existing site or profiles at your direction. You can export it at any time.
- Your domain name. If you bring a domain, it stays registered to you and we never become its owner. If your subscription ends you keep it and can point it anywhere.
- A domain you buy through ORI11. The domain belongs to you, separately from the website service. We initially register, hold and administer it in ORI11’s Porkbun account as your nominee, using that account’s contact details. You may ask us at any time to move it to a registrar account you control. We charge no fee for the transfer-out process and do not add our own transfer lock. A new registration cannot move to another registrar during its first 60 days. Porkbun, the registry, ICANN, a court or a domain dispute process may also require a lock or confirmation, and a receiving Porkbun account may require identity verification. We will provide the required authorisation and take the transfer steps promptly as soon as those rules allow. Ending your ORI11 website subscription does not remove this right, and transferring the domain does not transfer our website design, template or code.
- Your customer data — enquiries, bookings and orders your site collects.
3. Services that are not available yet
A managed booking service is expected to cost £15 a month and a managed shop service £50 a month. They are not available yet, do not ship with this website, and are not included in a new agreement. These catalogue prices are information, not an offer or a promise of availability.
If you want one after launch, ask us for a scoped service change when it becomes available. We will confirm its scope, price and activation date before you agree. Selecting how a future booking or shop could look in the wizard does not order or activate that service.
Before accepting customer sales you must separately complete Stripe’s merchant verification. Stripe’s processing fees apply under the terms you accept with Stripe. ORI11 does not add a percentage fee to customer sales.
Subscriptions and accepted agreements made before product agreement 2026-09-07 keep the scope and price already agreed. This section does not remove a capability promised in an earlier accepted agreement or alter an existing Stripe subscription.
4. What is included, and what is quoted
Content edits are unlimited and cost nothing: your words, your images and your colours, changed as often as you like through the editor, as many times as you like. We built it so that this costs us nothing, which is why it costs you nothing.
Studio work is quoted separately. A new page, a change of structure, a redesign or new functionality is work we do by hand, and it is not included in the subscription. We will always tell you the price before doing it, and you are never billed for work you have not agreed to. After the build, these changes start as scoped requests for studio review and quote; they are not instant account toggles.
5. Cancelling, and refunds
You can cancel at any time from your account. Your site keeps serving until the end of the period you have paid for, and then stops.
We do not give pro-rata refunds for part of a period. If you cancel in the middle of a month or a year, the service runs to the end of it and nothing is refunded for the remainder.
If you are on the annual plan we will email you 15 days before each renewal is charged, so a year’s subscription is never taken without warning.
6. When something is our fault
Clause 5 is about you changing your mind. It is not a way for us to keep money for something we did not do. Where the fault is ours we will put it right, in credit or in refund:
- a billing error, including a charge after cancellation;
- an outage of your site lasting more than a day, other than one caused by your own domain or content;
- loss or corruption of your content that our backups cannot restore;
7. If a payment fails
Your site does not disappear the moment a card is declined. You have 14 days, and during them nothing a visitor can see changes. We email you on the day the payment fails and twice more before the deadline (0, 7, 13 days after the failure).
If the subscription is still unpaid after 14 days the site stops being served and visitors see a short notice instead. Paying restores it — restoring is a rebuild, not an unpause, so allow a little time.
8. Deleting your site and your content
After your subscription ends we keep your site and your content for 90 days, then delete them. Inside that window you can come back and we can restore you. After it, we cannot: the material is gone, and asking us to rebuild is a new project.
You can ask us to delete everything sooner. See the privacy notice.
9. Your material, and the rights to it
You confirm that you own, or have permission to use, everything you give us or point us at — text, photographs, logos, the contents of your existing website and any social profile you connect. We do not check rights and we have no way to: whether a photograph on your site was licensed to you for this purpose is something only you know.
If a third party makes a claim against us because of material you supplied, you agree to cover our costs in dealing with it. If you tell us to remove something, we will.
10. What your site is for
You are responsible for what your site says. Some trades are regulated in what they may advertise, and we are not your compliance adviser: if your sector restricts the claims or the products you may promote, meeting those rules is yours to do. We may decline to publish material we believe is unlawful, and we may suspend a site that is being used for fraud.
There are some businesses we do not build for: adult services, gambling and betting, weapons, illegal drugs, high-cost short-term lending, counterfeit goods, pyramid or multi-level selling schemes, and content that promotes hatred. If your business is in a regulated or sensitive sector such as CBD, supplements, financial advice, cryptocurrency, or tobacco and vaping, we may ask questions before we start, and we may decline. If we decline after you have paid, we refund what you paid for the site we did not build.
11. Our liability
We do not limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, and because this is a business agreement, we are not liable for loss of profit, loss of business, loss of goodwill or any indirect loss, and our total liability for any claim is limited to the amount you paid us in the twelve months before it arose.
12. Changing these terms
We may change these terms. If a change materially affects you we will email you at least 30 days before it takes effect, and you may cancel before then if you do not accept it. We will not change the price of a period you have already paid for.
13. Law
This agreement is governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
14. Data protection
Where your site collects enquiries, bookings or orders, the people who fill those in are your customers: you decide what happens to their data and we handle it on your instructions. In data protection language you are the controller and we are your processor, and the terms of that are in our processing schedule, which forms part of this agreement. Questions go to privacy@ori11.com.